100% SATISFACTION GUARANTEED
We make products that last, and if they don’t we want to resolve it for you. So, if something doesn’t fit, isn’t the right color for your room, or second guessed that bold color choice at 2AM, we’ll take it back.
It’s important to us we develop long term customer relationships, so don’t sweat the small stuff. We’ve got your back.
Return an Item
If you need to return an item for whatever reason, please Contact Us via email with as much information as possible. Key items include, Your Name, Email Address and Order Number.
Exchange an Item
In the event you need to exchange an item please Contact Us via email and provide us with your Name, Email Address and Order Number along with the Item Name you wish to exchange it with.
In order to protect our loyal customers and make sure every return or exchange is dealt with as fairly as possible we may require an email receipt or decline a return or exchange in extreme certain circumstances such as:
- Items that were not purchased directly from Cosy House Collection (such as items purchased at thrift stores, or garage sales)
- Items with a missing label or an item that has been defaced
- On rare occasions, based on the nature of prior transactions (Extreme abuse of return / exchange policy)
- Items that have been soiled or contaminated.
- Items lost or damaged due to fire, flood or natural disaster