Frequently Asked Questions
What payment methods do you accept?
We currently Accept Paypal, Amazon Pay as well as Visa, MasterCard, Discover, American Express & Apple Pay. So yea, pretty much everything.
I entered the wrong Shipping / Billing address, what do I do?
Oh no! We understand mistakes happen, head on over to the Contact Us page and shoot as a line with your name, order number and what needs to be changed and we’ll get it taken care of for you ASAP.
I can’t checkout, it’s not working.
Technology can be so annoying sometimes, we get it. Head on over to the Contact Us page and we’ll be happy to take your order over the phone.
I placed an order as a gift, are the prices on the packaging?
We do not put the actual price paid on the packages / inserts, but some of our bed sheet lines do include the “Retail MSRP ” price on the packaging, usually $199+ so… Prepare yourself for that flattering “Thank You Sooo Much” phone call, it’s coming.
I’m having an issue with my account / can’t log in.
Sorry you’re having trouble, head on over to the Contact Us page and we’ll get you back in and sorted ASAP.
How much is shipping / why isn’t it free on orders below $50?
Orders above $50 receive FREE Standard Shipping (5-7 Days), You also have the choice of purchasing Expedited Shipping (2 Days) and Priority Shipping (Next Day).
While we would love to offer Free Shipping on all orders, we cut out all middle men, so our profit margins on all our products are very slim. And our bedsheet sets being the size and weight they are, cost a lot to ship. The shipping fee we charge for orders under $50 doesn't even cover the shipping costs 100%, it’s just there to supplement the cost and make sure we don’t lose money on those orders.
How long before my order arrives?
Based on the Shipping Speed you selected your order will be delivered in it’s window, Standard Shipping (5-7 Days), You also have the choice of purchasing Expedited Shipping (2 Days) and Priority Shipping (Next Day).
Sometimes you won’t see your order on Standard Shipping shipped until just a few days before it’s maximum time of 7 days, but rest assured we’ll ship it faster to make sure you get it within the window purchased.
My order hasn’t shipped yet, can I add an item to it?
Sorry, we don’t store credit card data (for your security). You’ll have to place a second order for that missing item.
What shipping carrier do you use?
Depending on where you live your order could ship with USPS, FedEx or UPS. We work closely with the largest shipping logistics company in the world to get it to you the fastest way possible.
Can I combine discount codes?
Sorry, discount codes cannot be combined.
My code isn’t working, what can I do?
It’s possible the promotion has ended, if you feel that isn’t the case go ahead and Contact Us and we’ll take a look for you.
Do I get free shipping on international orders over $50?
Unfortunately no, our bed sheet sets are expensive to ship so we do our best to supplement the fee’s for our customers but we cannot offer free shipping on international orders.
Do you ship internationally?
We don’t right now, but that will change very soon. Contact Us if you want to be added to the notification list of when our international shipping opens up.
Are all website prices in USD?
Yes, we’re a Florida company and all our banking and company filing is in the United States and USD Currency.
What's the difference between the 1500 Series and Premium Bamboo
Our 1500 series is 100% Premium brushed Microfiber, which is a very soft and light, yet strong man made material. Our Premium Bamboo Bed Sheet sets are made of a mixture of all natural Bamboo Rayon and Microfiber which gives you a slightly thicker, but premium soft to the touch feel. Bamboo is also naturally antimicrobial which is a great added benefit!
What kind of warranty do you have on bed sheets?
We offer an unmatched Lifetime Guarantee on our bed sheet sets, if they arrive with any issues just be sure to let us know and we’ll get the issue handled for you right away.
How deep is the fitted sheet?
We understand deep mattresses are here to stay, we offer an industry leading 16 inches of depth on all our fitted sheet’s with a strong elastic band that pulls tight under your mattress and keeps the corners from popping off while you’re… Sleeping of course!
What are the dimensions of your bed sheets?
Check the "Size Guide" on each collection for a table of sizes that collection comes in and their dimensions.
My order arrived, where are the pillowcases?
Open that baby up! Pillowcases are folded inside between the Flat and Fitted sheets.
Can I buy single sheet items? (i.e Flat Sheet, Fitted Sheet, Pillowcases)
As of right now the only single items you can purchase outside of a full set is pillowcases, just incase you’re like us and love having 4, 6 or 8 pillows on your bed.
How should I care for my new bed sheet set?
As with any bedding, we strongly suggest washing your new bed sheets before first use. You’ll get that “just washed” ultra-soft felling jumping into bed and sleeping like a baby. Because you deserve it.